Frequently Asked Questions (FAQs) – SilkMotif
Q: What types of collections do you offer?
SilkMotif offers premium designer dresses, formal wear, party wear, winter collections, summer collections, and luxury unstitched suits (shirt, trouser, dupatta). Our outfits use high-quality fabrics such as silk blends, viscose, and embroidered materials—perfect for weddings, festive events, and special occasions.
Note: Stitching according to size is available, but we do not offer fully customized designs.
Q: How do I place an order?
Browse our website, select your favorite outfit, choose size or fabric (if applicable), add it to your cart, and proceed to checkout. Enter your shipping details and payment method to complete your order.
Q: What payment methods are accepted?
We accept online payments via debit/credit cards. Cash on Delivery (COD) may also be available depending on your location. COD availability will be shown at checkout.
Q: How long will it take for my order to arrive?
Domestic orders in Pakistan typically arrive within 3–7 working days. International shipping times vary based on the destination. All orders include tracking information.
Q: Can I return or exchange an item?
Yes, if you receive a defective or incorrect product, you are eligible for a return or exchange under our Return & Exchange Policy. This applies to all stitched, unstitched, and ready-to-wear articles.
Q: Do product colors match the website images?
We try our best to display accurate colors, but slight variations may occur due to lighting, screen brightness, and device settings.
Q: What if the product is damaged on arrival?
If your order arrives damaged or missing any items, contact us immediately with photos. Our support team will arrange a replacement or exchange promptly.
Q: How do I care for my garments?
Garment care depends on the fabric type.
Recommended:
– Dry clean for silk, viscose, and embroidered outfits.
– Gentle hand-wash for lighter fabrics.
Always read the care label on the product for best results.
Q: How can I contact customer service?
Email: silkmotif@gmail.com
WhatsApp: +92 303 6684333
Customer Service Hours: Monday–Saturday, 10 AM – 6 PM (PST)