Question 1

What types of collections do you offer?

Accepted Answer

SilkMotif offers premium designer dresses, formal dresses for women, party wear dresses, and seasonal collections such as winter dresses for ladies and summer clothes for women. Our range includes luxury unstitched suits crafted from high-quality fabrics like silk blends, viscose, and intricately embroidered materials, perfect for formal wear, party wear, and festive occasions. Shop our collection in our online clothing store for the latest women’s clothing, designer outfits, and elegant formal dresses for weddings. Note: Stitching according to size is available, but we do not provide fully customized designs.

Question 2

How do I place an order?

Accepted Answer

Simply browse our online clothing store or women’s clothing collection, select your favorite designer dress or formal wear, choose size or fabric (if applicable), add to cart, and proceed to checkout. Enter your shipping details and payment method to complete the order. SilkMotif ensures a smooth and secure shopping experience.

Question 3

What payment methods are accepted?

Accepted Answer

SilkMotif accepts online payments via debit/credit cards. Depending on your location, Cash on Delivery (COD) may also be available. Please confirm COD availability at checkout.

Question 4

How long will it take for my order to arrive?

Accepted Answer

Domestic orders in Pakistan usually arrive within 3–7 working days. International shipping times may vary. SilkMotif provides tracking information for all orders to keep you updated.

Question 5

Can I return or exchange an item?

Accepted Answer

Yes. If you receive a defective or incorrect product, SilkMotif assists with returns or exchanges according to our Return & Exchange Policy. This applies to all designer dresses, formal wear for women, unstitched suits, and party wear dresses.

Question 6

Do product colors match the website images?

Accepted Answer

SilkMotif aims for accurate representation of designer dresses, formal dresses, party wear, and women’s clothing, but slight variations may occur due to screen settings, lighting, or monitor calibration.

Question 7

What if the product is damaged on arrival?

Accepted Answer

Contact SilkMotif immediately with photos if your item is damaged or missing pieces. Our team will guide you through the return/exchange process to ensure your designer dress, formal wear, or unstitched suit is replaced or refunded quickly.

Question 8

How do I care for my garments?

Accepted Answer

Care depends on fabric. SilkMotif recommends dry cleaning for delicate silk, viscose, and embroidered pieces, and gentle hand wash for lighter fabrics like linen. Always check the product label for guidance to maintain your women’s clothing, formal dresses, or party wear dresses.

Question 9

How can I contact customer service?

Accepted Answer

Reach SilkMotif's customer care via email at silkmotif@gmail.com or WhatsApp at +92 303 6684333. Customer care hours are Monday–Saturday, 10 am to 6 pm PST.

Question 10

Do you offer stitching or tailoring services?

Accepted Answer

SilkMotif provides stitching services according to standard sizes. While fully customized designs are not offered, our tailored stitching ensures your unstitched suits and designer dresses fit perfectly.

Question 11

Are SilkMotif products available internationally?

Accepted Answer

Yes! SilkMotif ships designer dresses, formal wear, and unstitched suits worldwide. International shipping times vary, and tracking information is provided for all orders.

Question 12

Do you have seasonal collections?

Accepted Answer

SilkMotif offers seasonal collections including summer clothes for women and winter dresses. Our designs use quality fabrics like viscose and silk blends to keep you stylish and comfortable all year.

Question 13

Are your products suitable for weddings and parties?

Accepted Answer

Absolutely! SilkMotif’s designer dresses, formal dresses for women, and unstitched suits are perfect for weddings, parties, and festive occasions. Our party wear collection ensures elegance and style.

Question 14

How can I track my order?

Accepted Answer

Once your SilkMotif order is shipped, you will receive a tracking number via email. Use it to monitor your package until it arrives at your doorstep.

Question 15

Do you offer gift packaging?

Accepted Answer

Yes! SilkMotif provides elegant gift packaging for designer dresses, formal wear, and party wear items, perfect for gifting to friends and family.

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